Our IT team can proactively manage all aspects of your IT environment and provide you with a single point of contact for all issues. Milura can manage your existing assets; provide additional external services and solutions or a combination of both. This is a premium service customised to match your business requirements and is supported by a range of reporting, management meetings and Service Level Agreements.

Through its customised support portal, Milura can monitor an extensive range of your technology infrastructure, be it physical servers, printers, or specific applications or services and undertake remedial action as per the agreed service levels. Monitoring can be tailored to your business requirements; from office hours through to 24 hours a day.

Milura provides a Service Desk that can respond to service requests during agreed hours to support your business. This service has 1st, 2nd and 3rd level support staff available and where necessary can escalate requests to partner organisations for further assistance. The service desk is also backed by a 24 x 7 online ticketing system to allow requests to be logged by you or your staff and tracked for action, resolution as well as SLA targets.

Standardisation is the key to providing a cost effective and efficient IT environment. Milura can assist in the development and subsequent management of an appropriate SOE for your organisation.

With years of experience working with a wide variety of products and vendors Milura can assist with scoping business needs and reviwing the market for the right solution.

Security solutions cover a range of requirements from network configuration, firewalls, anti-virus and anti-spam, as well as business & operational processes. Milura can assist with both the technical aspects and the development of procedural documents that match your business requirements.

This offering is suitable where your environment is stable and only requires periodic fault or service rectification. It equates to a ‘break fix’ solution where you initiate the support call as required.

Keeping your staff in touch while on the move is now a standard requirement of agile organisations. Milura can provide details and help deploy a range of mobility solutions to match your needs and provide you with a cost effective solution..

Many organisations can obtain strategic advantage from integration of voice solutions into their business operations. No longer is telephony a standalone tool, it can be integrated into a whole of business approach to enhance staff productivity, customer relations as well as support an ‘always available’ model of working. Milura can assist with defining requirements for integration through its partnering with voice specialists and design appropriate networks and infrastructure to support an integrated solution..

Milura have off-site data replication and disaster recovery capabilities which clients can choose to access as part of the IT service offering and to secure their organisation in the event of an crisis..

Milura has extensive experience in undertaking migrations to cloud based services, be it Microsoft’s Office 365 or Azure, or Google’s email and collaboration services.

Milura offer an experienced Project Manager for an agreed duration; with an agreed role and range of responsibilities. Milura’s IT staff hold Australian qualifications and continually update their skills with professional development and association with IT networks.

Milura has established a range of partnerships with leading vendors of hardware and software technologies and can leverage these where appropriate to provide cost effective solutions to match your requirements. Where alternative solutions are required Milura can negotiate on your behalf with ‘best of breed’ suppliers to achieve effective procurement of the required services.

Milura can provide consultants to assist with or lead projects to identify solutions or options for enhancement of your IT infrastructure. These consultants are not just IT savvy, but have a wealth of business experience across a diverse range of organisations across many and varied sectors and scale.

Milura is experienced in designing robust and scalable networks, server and application infrastructure and environments, and can assist you in this challenging activity. Everything from small to large projects can be managed based around a defined scope of works.

From time to time it is necessary to update your records of IT assets, software licences and general network infrastructure. Milura can assist you with this activity and provide a range of detailed reports to assist with management and capacity planning.

Milura is able to provide a range of hosting options where a managed service is required, or can negotiate with 3rd party service providers to find you a suitable service provider matched to your business needs.